Help Line reviews

Join today!The PIMS Members helpline 0800 999 7467 is only available to members and is staffed 7 days a week, being a Landlord for most people is a secondary occupation hence why we also open until 8pm on Tuesdays and Thursdays & Sat Sun 11am -2pm. We always provide a reliable and quality service and a money back guarantee . Instant Access to help line Join today.

will be members for life I am sure

Fantastic service and 'spot-on' advice really takes the worry out of stressful tenant 'pre-legal' situations. Would have no hesitation in recommending and will be members for life I am sure! Mr Dean Martin

Landlord Letting Agent Dispute

Just a short note to thank you for the advice I recently received from you. We wrote a letter to the estate agents, as advised, and had a letter from them within two days expressing a great degree of willingness to give us the client deposit without any quibbles
Thank you again
Regards
Indira Singh

New Lettings Agency

"First of all I would like to say a very big thank you for making my first adventure of setting up my own Property Management Company a lot easier than I had expected! Your site is very informative and easy to use with masses of excellent information. Thank you."
Lynda Christie

LHA Non Payment

"My tenants were a nightmare and had not paid rent for 4 months. With the Help of PIMS, I was able to secure payment Direct from the Council and they have now been evicted. Many Thanks."
Mrs Chang
"Easy to use, reliable support and a quality service."
David Morris

At my Wits End - Tenant From Hell

"At my wits end with my current tenant ( problems with noise, nuisance to neighbours, environmental health issues, damage to and lack of maintenance to my property to name but a few!) I frantically surfed the net for some guidance.

Luckily, for me I came across your website and decided to give you a ring. I paid my 1 year membership (well worth the money!!) and from that moment on you guided me through the minefield of dealing with my "tenant from hell".
 
Nothing has been too much trouble; I will not be taking any action in future without consulting your website or Help Line!
Lynne Zianne

all calls get returned promptly - even on Saturdays

The advice provided by PIMS is thorough and clearly explained. The telephone helpline facility is useful and always answered. When not answered, all calls get returned promptly - even on Saturdays. The website is very informative and useful. Mr Patrick Raj

"Useful Documents all available with a few clicks I have also used the helpline due to a problem tenant and found the advise given was very professional and very accurate" Mr Giogidesh Chanda


Very detailed help with not only legal advice but more importantly sensible practical suggestionMichael Olsen

Well deserved stars as the responses from them is quick and to the point. They always call back if they are not there to answer. Practical advise GIVEN and not just interpreting the law.
Aerial Palace Holdings Ltd

A great deal of information available online. Is organised well and easy to navigate. I

available for one to one chat to put your mind at ease

Frequent updates. Relevant, informative and good advice. Also available for one to one chat to put your mind at ease with a very experienced person who understands any given situation. Can't thank you enough. Worth every penny.xx Mrs Janet Openshaw

PIMS the best friend that any landlord of agent should have

Every question answered, every advice was the best advice, PIMS the best friend that any landlord of agent should have. Miss Lavinia Isaila


This is a truly excellent company, extremely knowledgeable, highly efficient and with a first class website. It was an education speaking with them. Anybody who lets properties should look at their website and become a member. For me, they did not cost me money, they saved me a possible fortune! Lessons learnt! Andrew Poppleton






Pims have always been at the end of the phone to advice or re assure me

I have had times when I have not been sure about the right way to handle a situation. Pims have always been at the end of the phone to advice or re assure me.When things have been running smoothly, I had thought I no longer needed pims as I have all the forms I needed but changed my mind because, now and again something crops up when I have needed advice.Being a Land lady can sometimes be stressful but knowing Pims is there at any time for advise gives me piece of mind. Mrs Shirley Pierpoint

 
Nadia Shehzad

Recommended a Friend (or two)

I think the service you provide is fantastic and I have been telling all my landlord friends about you. Hopefully they will all become members.

Once again many thanks
Kind Regards

Sara Sullivan

Packed with everything required to provide a full and knowledgable service

I have, in the last two months, come back into the industry having sold my share in my last business in 2007. I have opened a small office in a little town in west Wales where there are no other agents. My initial and shocked impression is how much the industry has changed in that time. My main area of expertise, since the mid 80's, is in sales but the huge demand for letting/renting has left me no option but to offer this as the prime service, especially as you can now barely give a house away.

So I am relieved and chuffed that I found your site.. packed with everything required to provide a full and knowledgable service in a technical area.

Well done and I trust i'll be a regular customer in what could be a lonely place.
David Fox

The level of service I have received has been second to none

The level of service I have received has been second to none, I would recommend PIMS to any landlord, regardless of their experience or portfolio. For me, the modest subscription has paid for itself many times over. The web site is brilliant and has everything you need to know, but for extra support I found the depth of knowledge I received on the phone helpline to be very reassuring.Mr R.D. Thackeray

very personal service and the person I speak to is amazing

Absolutely fantastic. I find it a very personal service and the person I speak to is amazing - so knowledgeable and very efficient. I am new at being a land lady and I feel that I am very safe knowing that I have PIMS a couple of clicks away. Thank you so much! Carole Kane

Excellent. They answer the phone ! And its a real person who know's what their talking about. Mr Alan Weisrose

If I wouldn't get an advice from Richard, who spent with me almost two hours on the phone, going through every detail, I would be closed to the bankruptcy

"In the moment of the total disaster that happened with a rental of my property in the beginning of 2014 when we become victims of property fraud, I've received an invaluable piece of advice from Richard, that in the future proceedings saved me tens of thousand pounds in the legal costs in the situation when we thought there was no way to resolve the situation without losing the property.

If I wouldn't get an advice from Richard, who spent with me almost two hours on the phone, going through every detail, I would be closed to the bankruptcy due to the complications in the possession proceedings caused by inadequate steps taken by the first solicitor who was instructed on the possession proceeding case and unfortunately given us wrong advice as well as started wrong legal proceedings. As a result of legal mistakes, we lost the first possession case, had to pay excruciating legal expenses and had to start proceedings again from the scratch.

It took us a year to get the possession back and another two years to challenge the legal bill and win the case for the professional negligence, as well as eliminate legal liability for the lost possession case.
I don't have enough words to express my gratuity to PIMS team and personally to Richard for their professionalism, empathy, great expertise in the property law and enormous support they provide to the members of PIMS." Mrs Olga Kalganova




"Pims provide high quality service in all aspects to its members Pims keeps its members ahead of time through updates on alerts and changesPims advices and addresses each challenge brought by its members uniquely and holistically as they come, by putting themselves in member's shoes. They take their members seriously and on what won't work Pims will be honest and sincere on your options and in your best interest. Basically Pims thoroughly understands the dynamics of challenges landlords are faced with in the immovable property and letting business." Ms Mavis Nzara


The web site is easy to use and everything I need is there. The helpline too is invaluable and gave me the confidence to deal with an issue myself.Mrs Jacqueline Gale

They are on the ball, know what they are talking about and have a natural sympathy with the Landlord Mr Barry Beardsell

"They have always been available for good advice whenever iv had any reason to phone them,
It gives me comfort to know they have my back in the Jungle of Property Letting Thanks G.F.Harding" Mr GRAHAM FREDRICK HARDING




Join today!

 

 


have also spoken to them on the phone, and found their advice to be invaluable. Mr Brian Williamson

A must for all private landlords. To have someone to converse with and get help & advise when needed. Keeping landlords upto date with changes in local & government regulations to letting. Current documentation a godsend. Saving time & money everything available at your fingertips! Mrs Caroline Bradford

A really useful website with great telephone backup if required. Mr Sheridan

A very friendly and knowledgeable service. Thank you for your help.Mr Robert Brehony

"Absolutely amazing service for Landlords. Very helpful. Had never ever been disappointed. Give prompt and accurate advice at all times. Highly recommended. Dr Ekpo"

absolutely brilliant. very professional and very helpfull Ms Margaret Dexter

Always been superb . Documents up to date and advice over the phone is second to none. Thanks Mr Richard Kippin

Always clear and accurate, Richard has a very direct (almost blunt) manner BUT he is very helpful and gives the best advice. I will continue to renew my membership as whenever I have called I have always been given the best solution for resolution. Mrs Cynthia Clarke

Always get a call back quickly and get good sound advice.Mrs Juliet Banks

Always on hand and helpful when they have been contacted. Keeps us up to date with new guidelines. Mr Stephen Kimberley

"Always very helpful even rang me back out of hours and first thing in the morning after not being able to reach me the previous day.Definitely would reccommend as the advise is worth it"Mr HASSAN ALI

An incredibly useful service and if the information isn't readily available on their website, Richard is always very easy to talk to over the phone, where he gives good, honest, practical advice.As a new landlord this service gives one confidence and peace of mind andI cannot recommend it highly enough, Noel V

Apart from the excellent and informative emails from PIMS, I had cause to contact them directly as I had a 'technical' query regarding the renewing of a lease for a tenant. The gentleman I spoke to was very kind and helped me with the legality of the situation. Highly recommended.Mr Tom Murphy

As a first-time landlord I found the Document Centre information comprehensive and the responses to my specific queries, even the gormless ones, via the Helpline, patient and practical. Mr David Proudfoot

"Before i came across Pims, i was keeping my fingers crossed i was managing my rentals effectively. However, after one troubled tenant realised i needed help and advice quickly. Richard is straight talking, no messing guy who will say it how it is (which is us landlords are always at a loss as tenants have all the rights!) I know, any query i have i can contact Pims or look on their highly informative website for a solution.
As a result of joining Pims, i screen tenants and lodgers better, provide a better service, stronger contracts and know i am supported every step of the way. Thank you."
Trudy Rayment



Clear and very down to earth advice Donald Ansell

Difficult topics explained simply and some very helpful telephone discussions Mr David Eastwood

Every time I have called the service has been excellent.Mrs Shirley Brooks

Excellent advice in "my hour of need".Mrs ANNE MELLOR

Excellent advice and documents for landlords. Everything you could possible need and friendly advice at the end of a phone too. Mrs Amanda Little

Excellent advice, knowledge and all the relevant documents make this great value & a must have service for any landlord. Mr J Scott

Excellent resources which are easy to use but can be a little tricky at times as the web sit needs to be changed a little to make it more user friendly. The legal aspect on the phone is excellent and very knowledgeable Mr Rob Pittard

Excellent response each time I telephoned to ask for guidance. Mrs Diane Carty

Excellent service , mostly all info available online. Great detailed phone call for any issue Mr shafkat ali

Excellent service, caring and conscience Ms Rebecca Stobbart

Excellent service. Good advice given and taken W Milligan

Excellent service. If they are not able to answer call immediately, they will get back to you within a short space of time. Mr Rodney Springer

Excellent source of information. Website could be set out in a clearer way. Advice service very helpful, though advisors speak very quickly so are sometimes hard to follow. Ms Wendy Foy

Excellent straightforward advice with no frills and no holding back. Very much appreciated.
Guy Arnold

Excellent telephone helpline service. Very knowledgeable staff. Efficient online service for documents and useful website advice pages on all aspects of letting. A must for all private landlords and agents.Mr Patrick Raj

Excellent website that has helped me tremendously over the last couple of years, and the advice from Richard is invaluable! Ms P Lane

excellent wouldn't hesitate to recommend. Always on hand when I need advice and its a one stop shop Miss Fel Ibrahim

Excellent, have been very helpful and polite every time. Thank you. Mr Kartar Sidhu

"Extremely knowledgeable, very helpful and supportive. PIMS.co.uk is an excellent resource."
Julie Coggon

Fantastic service Extremely helpful at all times with up to date information and advice of legislation Mr John Campbell

Fantastic service, does exactly what it says on the site. Telephone service was great. Will use again and recommend. Mr J Laurence

Friendly, informative service which, when asked, was very quick to reply with helpful answers.Mrs Teresa Chapman

Gave good concise information in a friendly manner Mrs Jan Matthews

Good, sound measured advice. Very reassuring to have someone to discuss and clarify points with. Manda Rogers

Great website which is informative and easy to navigate. Always available at the end of the phone to discuss any complicated matters. Liverpool Residential

Have been members for couple of years now very useful website and very knowledgeable on the advice line. Worth every penny! Mr Waz Hussain

Helpful advice in negotiating the various hurdles regarding Section 21, thanks a lot!
Mr James le Messurier

"Highly professional support, help, guidance and advice from Pims.

My wife and I continue to successfully rent our investment flat in London ourselves without the involvement, and associated high costs, of outside professional fees.

We are most grateful and have no hesitation in recommending Pims to other landlords. Well done Pims."
Mr Peter Cocks

I always receive a personal interested response with understandable answers to my queries
Mr Roger William Nixon

I am very pleased with the help on the website, the document service and the personal help I got on the telephone. Prem

I appreciate the DIY approach, the staff are always available and helpful, the only reason I did not give 5* is that I get annoyed with the requested feedback, I do not want feedback, and would ask that the automatic feedback request has an OFF Button. Mrs Susan Adams

I asked for some information about HMOs; they replied immediately with helpful details.
Mr Michael Crisford

I felt the service that they gave was 100% they respond quickly to emails or calls and I would recommend them to others. Miss rachel gumbs

"I found it user friendly, I rang up with a query and it was most informative and helpful
The content on the site is very helpful and I will be using it more in the future"
MR DAVID MIDDLEMISS

I had reason to ask advice on a couple of issues, these were dealt with quickly and their knowledge and guidance was spot on John Puncher

I have always had good response from my queries to Pimms from their staff always kind and considerate. Sometimes getting onto the right site has been a problem, but eventually got it sorted.Mrs Patricia Mather

I have been a Pims member for quite a while now & the excellent advice I've always received from Richard is absolutely invaluable to me! It's comforting to know he's just a phone call away whenever I need professional help or advice! The website is very informative, easy to use and great for providing all the required documents I need.
Ms P Lane


"I have only used pimms rarely but on each occasion the help has been immaculate
D.J.Moul" Mr Derek Moul


"I have used Pimms for a few years and have found them to be outstanding with there advise given, even on a Sunday. The pre-print forms are a great help and time saver.

I'm very happpy with the service provided by Pims, I can always count on them if I need some help. Highly recommended. Thanks a lot! Miss Marzena Wrzalka

information and advice was very good and useful spoke to richard he was offered good advice and seem to have a lot of experience when dealing with private landlords Mr CARL GREYSON

Information supplied by, and most importantly PERSONAL SUPPORT by Richard at PIMS has been magnificent. I would recommend them unhesitatingly and I would use no other service apart from PIMS. Barry Brown

Its good to know there is someone on the end of a phone to help and the mail merge feature is good. Could make contact via email easier . overall a very good service that I recommend all the time . Adrian

Keeps us up to date but also personal advice is good Customer

Personal and immediate service was available when needed. clement armstrong
PIMS are always very quick to respond to any queries, and are very patient when explaining. T

They are very well informed and very professional. I would recommend pims to all landlords.
Mrs carole dorey

PIMS are professional and are always up to date with their knowledge
Janice Morton

Pims has very helpful knowledgeable staff who give prompt service. I have found their advice timely and very informative. I would recommend it to other landlords Mrs Bisi oyegoke



Prompt service and I have always received a clear explanation and reply to my questions.Mrs Claire Cunnington

Queiries were answered swiftly.I always felt that pims was my safety net.Thank you for a fantastic service .MRS C S TURNER

Really first class for printing off esential forms and good advice over the phone if needed Mr James Vale

Really useful info. Lots of necessary documents all clearly set out. Helpful phone service Mrs Amanda Little

Richard has gone way above and beyond is assisting me with one or two difficulties. I would, and do, recommend PIMS as appropriate to do so. Great guy is Richard! Thank you.Hannah Cox

telephone advice re tenant bond recovery was very helpful for future occasions Mr Wood

The service is excellent. Someone always gets back in touch when you leave a message. There is nothing that these guys don't know. Would defiantly recommend being a member Miss Fel Ibrahim

The web-site offers plenty of resources and paperwork. When further support is required the helpline service provided is very good. Ms Angela Jordan

They have been very helpful with any Q I have had, and have given some good advice.Mr Anthony Gordon Wheeler

They were very good and gave excellent advice, thank you. Mr harry cowan


Thorough, comprehensive, informative and personal. Really glad I found this site Mrs Mountford

Very helpful ... Up to date information and friendly on the phone Mr Richard Kippin

very helpful staff pointed us in the right direction Ms Carolyn Connor

Very informative and any issues clear instructions = kept up to date - if phone for advice get phoned back quickly Mr Carl Foster

"Very keen to have instant credit-check facility. Great advice-line." Mr Chris Gilsenan

very professional outfit. Always plenty of practical advice.Mr Michael Dyer

Very professional, and gave me good advice as a Landlord. Mrs. Anne Birch

Very useful information about changes in regulation and also helpful advise on phone .
Mr V P Joshi

When I have needed additional advice I start by using the information given on the website but there is always someone to speak to should you need to.Mrs Kingsford

"When we ring up for help and advice it is always consistent and accurate. Probaly the best investment we make of this type." Mr David Muir

Wonderful people. They are amazing. Thank you for always helping out with horrible tenants.
Mr. Ekpo

Worth every penny, highly recommended. Always available to give advice and the topical updates are invaluable. Mrs Lila Sample

"The information on the site allows me to feel confident I am doing everything necessary.
If I am in doubt I can email and get a personal response. I have only one property and the pre-populated forms allows me to renew the tenancy in a professional way."Mr Robert Alan & Mrs Rachel Brookes