Members' Telephone Help Desk - 7 Days a Week

PIMS Members’ Telephone Help Desk — 7 Days A Week

Choose the route closest to your situation. If you are unsure, call the helpdesk and talk it through.

Managing Problems

Support with repairs, complaints, inspections, rent issues, tenant conduct and landlord obligations.

→ Go to Managing a Tenancy

Repairs, complaints, inspections and access

PIMS helps landlords understand the correct route before the matter escalates. Keeping evidence, using the right documents and taking the right step early can prevent expensive mistakes later.

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Ending a Tenancy

Help choosing the correct route where possession, breach, surrender, abandonment or checkout is involved.

→ Go to Ending a Tenancy

Today’s Helpdesk Status

PIMS telephone support is available during published opening hours.

Call the Helpdesk

0800 999 7467

or dial 0800 999 PIMS

“Excellent service” • “Very good value for money” • “Always able to give excellent advice and support” • “A lot of useful information” • “First class service”

Why landlords use PIMS

One call can change the route

Many landlord problems turn on timing, notices, evidence and choosing the correct process.

Documents + real-world guidance

PIMS combines landlord forms, letters, notices and practical support in one membership.

Full tenancy lifecycle protection

From setup to management and ending a tenancy, prevention is better than cure.

It’s better to call and discuss your specific situation

Every tenancy issue is different. Speak to the PIMS helpdesk so the advice and solution are tailored to your circumstances.

Join PIMS for supportContact PIMS