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Back to Members’ HelpdeskJoin PIMSMember Login

For members, the helpdesk adds the important human layer: we help you consider the facts, the risk and the correct next step.

Telephone support

Members can call PIMS for practical guidance where the correct route depends on the facts.

0800 999 7467  0800 999 PIMS

Members’ helpdesk

Use the members’ area for support, documents and landlord guidance linked to your tenancy issue.

Go to Helpdesk

Opening hours

  • Saturday11 am  to 2 pm
  • Sunday11 am to 2 pm
  • Monday9 am  to 5 pm
  • Tuesday10 am to 8 pm
  • Wednesday9 am  to 5 pm
  • Thursday10 am to 8 pm
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Contact details

PIMS.co.uk®
Instant Logic Ltd
Winnington Hall, Winnington Lane
Winnington, Cheshire CW8 4DU

FREE PHONE 0800 999 7467 or 0800 999 PIMS®

PIMS provides practical landlord and letting guidance, with support focused on helping members avoid expensive mistakes and choose the correct route before acting.

Feel free to contact us on the numbers below to speak to our friendly, experienced and helpful Team.

Contact Details

PIMS.co.uk®
Instant Logic Ltd
Winnington Hall, Winnington Lane
Winnington, Cheshire CW8 4DU

FREE PHONE 0800 999 7467 or 0800 999 pims®

PIMS was founded by Richard Merrick who has previously produced Landlord, Letting and Property websites for riky and represented a National Landlords Association interests at Local, Regional and National levels - we have vast experience on all legal issues, possession and complicated appeals even to the extreme that we established case law at Supreme Court for a member of PIMS
 

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Fit for Habitation|March 2019 The ACT is intended to define minimum standards a rental property MUST be and makes a clearer pathway way for Tenants to be compensated|https://www.pims.co.uk/fit_for_habitation_act_march_2019/ Guarantor|The person who provides a guarantee and promises to make payment good should the person responsible for the agreement fail|http://www.pims.co.uk/guarantors/ MEES|The Minimum Energy Efficiency Standard (MEES) Landlords are charged with the requirement to bring their rental property to a minimum EPC rating of E. Property with F and G rating will effectively be banned from the rental market April 2018 |http://www.pims.co.uk/epc/ Section 11|Section 11 of the Landlord and Tenant Act 1985 places an obligation on the landlord to maintain the structure and exterior of the property, including installations for the supply of water, gas and electricity, heating systems, drainage and sanitary appliances|http://www.pims.co.uk/landlord-section-11-repairs/ serving date|This date is the date deemed received at the property - as an example if posted allow for posting days|/serving-notice-on-a-tenant-delivery-days/ Tenancy Application|The objective of vetting is to empower yourself so you can make an informed decision as to the calibre of the prospective person. Making your decision on facts and figures is invaluable and this is why you should always take references. The application form also provides you with permission to perform credits. This form details all the information you should ever require deal with most eventualities including absconding tenants|http://www.pims.co.uk/doc/57/ Tenant Fees|From June 2019 where renting properties in England gone are the days of charging for admin, letting fees, vetting, references, inventory, check in, check out, cleaning, pet insurance or ANY other fee that is not explicitly permitted within the legislation. |https://www.pims.co.uk/ban_letting_fees_act_2019/