Template 1 — Initial response where tenant says they are leaving
Dear [Tenant Name],
Thank you for telling us that you wish to leave the property. Please note that moving out does not automatically release you from the tenancy or from your obligations under it.
Before any change can be considered, please confirm whether you are asking for a surrender, assignment, replacement tenant, or for another occupier to take over the tenancy.
Please confirm the proposed leaving date, who will remain in occupation, whether there are any arrears or disputes, and whether you make any claim to the deposit.
No release from liability will take effect unless and until the landlord confirms this in writing and any required deed or variation has been completed.
Yours sincerely,
[Landlord / Agent]
Template 2 — Conditional consent to remaining tenant taking over
Dear [Tenant A] and [Tenant B],
We understand that [Tenant A] wishes to vacate and that [Tenant B] wishes to continue the tenancy.
The landlord is prepared to consider this request, but only on the following conditions:
- [Tenant B] passes updated referencing and affordability checks;
- a suitable homeowner guarantor is provided if required;
- [Tenant A] confirms they relinquish any claim to the deposit from the effective date;
- [Tenant B] accepts responsibility for the tenancy in its entirety from the agreed date;
- there are no arrears or unresolved breaches, or they are dealt with in writing;
- the deposit protection record is updated where required;
- all parties sign the required deed of assignment, variation or surrender documentation.
Until completion is confirmed by the landlord in writing, the existing tenancy and liabilities remain unchanged.
Yours sincerely,
[Landlord / Agent]
Template 3 — Partner remaining after tenant leaves
Dear [Occupier Name],
We understand that [Named Tenant] may have left the property and that you are currently in occupation.
Please note that the landlord must first establish the legal position before agreeing any change to the tenancy. Please confirm whether you are named as a tenant, whether you have written permission to occupy, whether any court order or solicitor correspondence exists, and whether you are requesting a tenancy in your own name.
The landlord cannot confirm any tenancy transfer or release of the named tenant unless the legal basis is clear and any required checks and documents have been completed.
If domestic abuse, safety concerns, children, solicitor involvement or council involvement apply, please provide details so the landlord can consider the matter appropriately. The landlord does not provide family-law advice and recommends independent advice where necessary.
Yours sincerely,
[Landlord / Agent]
Template 4 — Court order / domestic abuse / relationship breakdown request
Dear [Name],
Thank you for contacting us about the tenancy following relationship breakdown or domestic abuse concerns.
The landlord cannot remove or transfer a tenant’s legal interest based only on one party’s request. Please provide copies of any relevant court order, occupation order, non-molestation order, property adjustment order, solicitor correspondence or written agreement between the parties.
The landlord will review the position once the legal basis for the proposed transfer is clear. The landlord does not provide family-law advice and recommends that each party obtains independent advice where necessary.
Until a lawful transfer, deed, variation or court-directed arrangement is completed, the landlord’s position is that the existing tenancy and liabilities remain unchanged.
Yours sincerely,
[Landlord / Agent]