The English Housing Survey for 2022/23 revealed that private landlords have achieved far better satisfaction levels from their tenants – 82% – than social landlords with 74%, which highlights the difference in renters’ happiness/contentment between the two rental housing sectors.   

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The survey further highlighted that 76% of private renters feel satisfied with the services provided by their landlords, which is far above social tenants’ satisfaction level of 64%. These figures shows that in the main private landlords succeed in providing properties and levels of service to meet tenants’ expectations.

A PRS trade body calls for improvement and consistency with a spokesperson commenting on the survey’s findings: “We accept that there are many challenges facing the sector and we will work with the Government to ensure its planned reforms to the rental market work for renters and responsible landlords.

“That said, as the government’s own data shows, the vast majority of renters are satisfied with their housing and the services provided by their landlord. We need to build on this to ensure that every landlord is doing what the vast majority already do, namely providing decent housing for their tenants.”