Tenant Angels, founded by Daniel Mould and his partner Emma, emerged from the couple's own challenges navigating the private rental market when frustrated by repeated issues with unresponsive landlords, they’ve now formed partnerships with nearly a dozen legal teams across the country.
Together, they say their efforts have already supported thousands of renters nationwide.
In a newly released set of guidelines, the pair outline clear steps for tenants facing delayed or ignored property repairs. These recommendations draw directly from their extensive experience dealing with housing disrepair.
Daniel Mould urges renters to act: “Mould and damp aren’t just unsightly—they’re dangerous. Landlords have a legal responsibility to fix problems that compromise your safety or wellbeing. If they stall or dismiss your concerns, stand firm. You’re entitled to action, and there are ways to demand it.”
He adds: “Landlords often say mould is down to ‘condensation’ or how tenants live, but if the property is poorly insulated, lacks ventilation, or has structural damp, that’s their responsibility.
“You don’t have to suffer quietly or accept excuses. If your landlord refuses to fix dangerous or unhealthy conditions, reach out for support and take action – you have legal rights, and you’re not alone”.
These guidelines offer step-by-step advice for tenants based on their collaborations with legal experts and personal experience navigating stubborn landlord situations.
1. Report it in writing
Start by contacting your landlord or letting agent in writing. Email or message them clearly explaining the mould problem and any related issues like leaks or damp patches. Include dated photos to prove the extent of the damage. Keeping a written record of all communication is vital for any future disputes.
Top tip: Use a separate email thread or folder to organise all repair requests, so nothing gets lost or overlooked.
2. Give them a reasonable deadline
Set a clear timeframe for repairs. For non-urgent issues, 7 to 14 days is fair. But if the problem affects heating, causes severe leaks, or poses health risks, landlords must act immediately. If your landlord misses these deadlines, you have more grounds to escalate.
Top tip: When you send your repair request, specify your deadline politely but firmly. This adds pressure and makes your expectations clear.
3. Escalate to the council
If your landlord still ignores the issue, get your local council’s environmental health or private housing team involved. They can inspect your property and issue legal notices like Improvement Notices or Hazard Awareness Notices. This puts real pressure on landlords to sort the problem or face fines.
Top tip: Don’t wait too long to involve the council. Early action can speed things up and protect your health.
4. Don’t stop paying rent (yet)
It’s tempting to withhold rent when repairs drag on, but this can backfire. Without a court order or agreement, you risk eviction or rent arrears. Instead, seek advice from tenant support groups before withholding rent.
Top tip: Contact Shelter or Citizens Advice for tailored guidance before withholding payments.
5. Document everything
Keep detailed records including photos, dated messages, and even a mould diary noting when you notice changes or health symptoms. This evidence will be invaluable if you need to take legal action or negotiate compensation.
Top tip: Use your phone or a notebook to track mould growth and any related health problems over time. This strengthens your case.
The Homes (Fitness for Human Habitation) Act protects tenants from unsafe living conditions. If your home is unfit due to mould and damp that the landlord won’t fix, you can take them to court. Successful claims can result in compensation for health damage, ruined belongings, and loss of enjoyment of your home.