28^th Jan 2019

So another 'Shake Down' for private landlords as the Communities Secretary James Brokenshire announced on Thursday 24th January, that all landlords will be legally required to join a Redress scheme and failure to do so, will face a fine of up to £5,000.

Landlords at this moment in time are not required to register with redress schemes.

The new scheme will be called the ‘Housing Complaints Resolution Service’ which will be developed for the government by a new Redress Reform Working Group made up of industry representatives. It will work with tenants and associations across the industry to make it quicker and easier for people to achieve compensation.

Speaking on his proposal, James Brokenshire said:

“The proposals I have announced today will help ensure all residents are able to access help when they need it, so disputes can be resolved faster, and people can get compensation where it’s owed.”

In October 2014 it was made mandatory for all lettings agents to join redress schemes and the new proposal for landlords is virtually a carbon copy.

The new scheme will be strengthening consumer redress in the housing market. The consultation will be looking at many issues including:

Whether streamlining redress in housing could help improve delivery of services and how the ‘in-house’ complaints process and other practices and processes in redress could be improved. It will also see how any gaps in housing redress could be filled, with a particular focus on purchasers of new build homes and private rented sector tenants. It will also gauge views on how the current complaints and redress landscape works.


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