Members' Telephone Help Desk - 7 Days a Week

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PIMS Members’ Telephone Help Desk — 7 Days A Week

Choose the route closest to your situation. If you are unsure, call the helpdesk and talk it through.

How can we help you today?

Select the area that best matches your question.

Most common issue

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Rent Arrears

Get the timing, evidence, notices and next steps right before arrears become harder to recover.

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🏠

Starting a Tenancy

Guidance on vetting, deposits, Right to Rent, tenancy agreements, guarantors and setup documents.

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🔧

Managing a Tenancy

Support with repairs, complaints, inspections, access refusal, rent issues and landlord obligations.

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⚖️

Ending a Tenancy

Help choosing the correct route where checkout, surrender, breach, possession or refusal to leave is involved.

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Managing Problems

Support with repairs, complaints, inspections, rent issues, tenant conduct and landlord obligations.

→ Go to Managing a Tenancy

Repairs, complaints, inspections and access

PIMS helps landlords understand the correct route before the matter escalates. Keeping evidence, using the right documents and taking the right step early can prevent expensive mistakes later.

⚖️

Ending a Tenancy

Help choosing the correct route where possession, breach, surrender, abandonment or checkout is involved.

→ Go to Ending a Tenancy

Today’s Helpdesk Status

PIMS telephone support is available during published opening hours.

Call the Helpdesk

0800 999 7467

or dial 0800 999 PIMS

“Excellent service” • “Very good value for money” • “Always able to give excellent advice and support” • “A lot of useful information” • “First class service”