What to do if your letting agent acts negligently or behaves contrary to what you agreed if there is clear evidence of the fact that they have done wrong, like a breach of contract, then take action immediately. The first step in the process would be to write what is known as a letter of claim.
The fact that you will make a claim against them in the County Court for the recovery of a fixed sum (plus interest plus costs) if they do not comply with your demand to remedy the breach.
If the above course of action fails to yield any results then you should consider taking the legal action you proposed in your letter of claim. You would begin this procedure by filing Claim Form N1 in the County Courts . Alternatively, you may elect to pursue this claim online using MCOL. Your content of the claim would essentially be the same as the information you provided in your letter of claim.
Other things to consider: Is the agent a member of any professional body? If so you could also report the case to them.
Unfair Contract terms and the Office of Fair Trading -
Immigration Act revised 2016 should a landlord or letting agent fail to ensure ALL tenants/occupiers have a righto reside for the duration of the tenancy then they may be fined £3000 for each breach. The Secretary of State may instruct the landlord to remove such persons without the need of a court order by way of reasonable force
Labour market enforcement - restriction on illegal migrants to work. A labour market enforcement undertaking (an “LME undertaking”) is an undertaking by the person giving it (the “subject”) to comply with any prohibitions, restrictions and requirements set out in the undertaking
Under section 42 of the County Courts Act 1984 it is possible for the Court to transfer a matter from the County Court to the High Court for enforcement but leave (permission) of the Court is required first. The transfer time varies from court to court and can take up to 28 days, but normally takes far less. An application to seek permission can be made either at the time of making the possession claim or after possession has been ordered.