Notification of repairs maintenance Tenant Attendance Required*

There may be situations where the tenants' attendance is required for clarification or tenant training may be required as to usage of equipment. The property must be in a reasonable state of repair both internally and externally, and fit for human habitation at the start of the tenancy. There should be no dampness either in the form of rising damp, penetration from the outside, or condensation. Statutory and Common Law requires that there should be no unacceptable level of risk to the health or safety of the occupiers and their visitors. LEGAL COMPLIANCE CHECK Landlord and Tenant Act 1985 ? Strong compliance • landlord must carry out repairs • access required • reasonable steps shown ________________________________________ Quiet Enjoyment (Common Law Principle) ? Now compliant • access requested • cooperation expected ________________________________________ Tenant Fees Act 2019 ? Compliant • no automatic charge • “reasonable costs… where appropriate” only ________________________________________ Overall Compliance Status ? Legally safe and defensible ________________________________________ 3. RISK & IMPROVEMENT NOTES ________________________________________ What we fixed ? removed implied consent ? softened cost recovery correctly ? strengthened legal positioning ? clarified tenant presence requirement ________________________________________ 4. PIMS PRACTICAL INSIGHT This is a key operational letter. In real life: • contractors need access • tenants delay or ignore • works get postponed • disrepair risk increases

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