Deposit Return

Many people have a view on the return of Deposits and most are incorrect.

The return of deposits is governed by Chapter 34 of Housing Act 2004. The law is very precise and the deposit schemes must comply with the following for that is part of the tender process when managing the schemes under the licence they operate. 

If you have a deposit as a member you may contact our helpline otherwise contact the scheme adminstrator for guidance.

The2004  Housing Act definition of return of deposits Chapter 34 being:  

669.  If at the end of a tenancy both the tenant and the landlord notify the scheme  administrator that they have agreed that either the whole deposit is to be returned  to  one  party  or  part  of  the  deposit  returned  to  both  parties  and  the  scheme  administrator is satisfied that such an agreement has been reached, the scheme  must  pay  out  the  deposit  monies  due  to  each  party  in  accordance  with  the  agreement within 10 days of receiving notification.

670.  Where there has been a dispute over a deposit and either the tenant or landlord  notify the scheme administrator that a court has reached a final decision on how  the deposit is to be returned to the parties, (and the scheme administrator is  satisfied that such a decision has been reached) the scheme must pay out the deposit monies due to each party in accordance with the decision within 10 days  of receiving notification.

671.  Under insurance-based schemes, the landlord retains the deposit and repays it to  the tenant  following agreement between them. Where there is  a dispute the landlord must transfer the disputed amount of the deposit to a designated account.

672.  Where a tenant notifies the scheme administrator that they have requested the landlord pay them all or part of the deposit and this has not been paid to him within 10 days of this request being made, the scheme administrator must direct  the landlord to pay the outstanding amount into a designated account within 10 days of being so directed.

673.  Where either a court decision is made as to how much should be returned to  either of  the parties or the landlord and tenant has reached a decision (perhaps  through alternative dispute resolution), the scheme administrator must pay this  amount to the relevant party or parties.  This payment should be made within 10  days of receiving notification that a decision has been made.

674.  This  payment  should  be  made  out  of  the  amount  held  by  the  scheme  administrator, which has been transferred by the landlord as directed. Where the  amount to be paid out is less than the amount held, the scheme administrator  must return the balance to the landlord.  Where the amount to be paid out is more  than the amount held, the scheme administrator must direct the landlord to pay  him the difference within 10 days.  However, the scheme administrator must still  make the payment within 10 days of receiving notification that a decision has  been made, to prevent the tenant from being disadvantaged by the landlord's  failure to transfer the outstanding amount to the scheme administrator.

675.  Schemes must ensure that the scheme administrator establishes and maintains  adequate insurance coverage to allow for the scheme to make such payments  where  a  landlord  fails  to  reimburse  the  scheme.  A  scheme  may  require  participating  landlords  to  pay  contributions  towards  this  or  charge  any  other  administrative fees.

676.   

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